Delivery & Returns
1. From receipt of order.
The stock items from your order will arrive with in 48 hours. Business cards will be delivered with your following month's order.
2. Check items delivered against the delivery note.
which will be attached to the outside of the box and also against your copy of the order form. (You can print this from the "Your Orders" section of the online ordering site).
Any items out of stock will be put onto a back order; this will be shown on the delivery note. Back orders will be despatched as soon as the item is available.
3. Should you find any discrepancies / damages.
Contact Equations Print Management within 2 days of receipt.
If Equations Print Management is not notified within 5 working days then they are under no obligation to replace the printed product free of charge.
4. Should you order an item incorrectly follow the Returns procedure below
1. Telephone or email Equations Print Management to arrange a collection
2. Package the item, enclosing a copy of the delivery note and mark as a return.
3. Mark your shop/cost centre number on the package.
4. Address the package to Equations Print Management.
5. If the items that you are returning need to be replaced, you will need to re-order.
The cost to collect an item is £15.00 parcel; therefore it might be more cost effective to keep the items if you can use them in the future.